A CULTURE OF CARING

“A Culture of Caring” is a 3-hour program designed to help team members understand why hospitality is such an integral part of our Brand, and how each team member plays a critical role in keeping that ‘culture of caring’ alive every day with each guest they serve.

Part A (the Why)

  • mic20

    Truett Cathy’s story of poverty, perseverance, faith and devotion to Biblical principles

  • mic20

    The Dwarf Grill and Dwarf House as extensions of his growing up in a boarding home environment of hospitality

  • mic20

    The Owner/Operator business model first used at the original Chick-fil-A

  • mic20

    The Corporate Purpose as the foundation of Chick-fil-A’s success

Part B (the How)

  • mic20

    The Raving Fan Strategy and the importance of executing with excellence in the areas of food, speed, cleanliness and attentive and courteous team members

  • mic20

    Why the ‘Core 4’ is so critical for all team members all day

  • mic20

    Second Mile Service behaviors

  • mic20

    Examples of genuine, personal and proactive hospitality

  • mic20

    Guest recovery

  • mic20

    Reading guests

  • mic20

    “Every Life Tells a Story” video

  • mic20

    “Next steps” personal commitment

Have this program result in better CEM and ROE scores, Cares comments, and more Raving Fans! After the class, Operators are encouraged to strategize next steps with leadership teams.

Follow-up recommendations and reading lists are given to each restaurant in attendance.

COST

  • mic20

    LESS THAN 5 PEOPLE= $100 PER PERSON

  • mic20

    5-10 PEOPLE= $75 PER PERSON

  • mic20

    MORE THAN 10 PEOPLE= $50 PER PERSON

50 PERSON MINIMUM: WE RESERVE THE RIGHT TO CANCEL CLASS IF THE MINIMUM IS NOT MET.

Location: Dallas/FW, TX
Date: Sunday December 9, 2019
Class: A Culture of Caring: 1 PM - 4 PM

Location: TBD
Date: TBD
Class: A Culture of Caring: 1 PM - 4 PM

NO CLASSES NEAR YOU? CLICK HERE TO REQUEST A CLASS!